f7777 Privacy Policy – Your Data, Our Responsibility

1Purposes of Processing

f7777 uses the personal data it collects for the following specific purposes only. We do not use your data for any purpose not listed here without first seeking your consent or updating this Policy:

• Account creation, verification and ongoing management — including resetting your password, responding to customer support queries, and processing voluntary account closure requests.
• Processing and reconciling deposits, withdrawals and bonus transactions in Bangladeshi Taka (BDT) via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank and other approved payment channels.
• Identity and age verification (KYC) to confirm that you are aged 21 or above and that the account is registered in your true name, in compliance with responsible gaming obligations and our internal compliance framework.
• Fraud detection, anti-money laundering (AML) monitoring, suspicious transaction investigation and reporting to relevant authorities where required by applicable law.
• Platform security — including monitoring login attempts, detecting automated or scripted access, identifying suspicious account behaviour, and maintaining audit logs for security incident investigation.

2Why We Are Legally Entitled to Process Your Data

f7777 relies on the following legal bases for processing personal data. At least one of these bases applies to every processing activity described in this Policy:

• Contractual necessity — processing is required to perform the contract between you and f7777, specifically to manage your account, process payments and enable your use of the platform's games and services.
• Legal obligation — processing is necessary to comply with applicable legal and regulatory requirements, including KYC identity verification, AML transaction monitoring and fraud reporting obligations.
• Legitimate interests — processing is carried out in f7777's legitimate interests for platform security, fraud prevention and technical performance improvement, provided these interests are not overridden by your fundamental privacy rights.
• Consent — where f7777 relies on your consent as the legal basis for processing (for example, for optional marketing communications), you have the right to withdraw that consent at any time by contacting customer support.

3When and With Whom We Share Data

f7777 does not sell or disclose your personal data to unaffiliated third parties for marketing purposes. We share personal data only in the following limited circumstances:

• Payment processors — we share the personal data necessary to process your deposit or withdrawal with your chosen payment provider (e.g. bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank). These providers process your payment data under their own privacy terms and are bound by applicable data protection obligations.
• Game providers — game providers such as Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming and Spribe may receive session and gameplay data necessary to deliver their game services within f7777. These providers are bound by data processing agreements and do not receive your full identity or financial data.
• Legal and regulatory authorities — where f7777 is required by applicable law, court order or regulatory direction to disclose personal data to a competent authority, f7777 will comply with that legal obligation. We will notify you of any such disclosure to the extent permitted by law.
• Service providers and technology partners — f7777 may use carefully selected third-party technology and analytics providers to support platform operation, fraud detection and security monitoring. These providers act as data processors and are contractually bound to process data only on our documented instructions.

4How Your bKash, Nagad and Bank Data Is Handled

Bangladesh players on f7777 primarily use local mobile financial services (MFS) and banking channels. The following specific rules apply to payment data collected through these methods:

• When you make a deposit via bKash or Nagad, your mobile financial service number is recorded by f7777 and matched against your registered account to confirm the transaction origin and prevent third-party funding. This number is retained as part of your financial transaction history.
• f7777 does not store your bKash PIN, Nagad PIN, internet banking passwords or full card numbers. These credentials are entered directly into the respective payment provider's secure interface and are never transmitted to or stored by f7777's systems.
• Withdrawal requests are processed to the same payment method used for the most recent deposit wherever possible, to reduce the risk of funds being directed to an account not registered in your name. This matching policy is applied consistently across bKash, Nagad, Rocket, Upay and bank transfer withdrawals.

5How Long We Keep Your Data

f7777 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our standard retention periods are as follows:

• Account and identity data — retained for the duration of your active account and for a minimum of five years following account closure, to comply with AML and KYC record-keeping obligations.
• Financial transaction records — retained for a minimum of five years from the date of the transaction, in compliance with financial record-keeping obligations applicable to payment service providers operating in the Bangladesh market.
• Technical and device logs — retained for up to 12 months from the date of collection, after which they are deleted or anonymised. Security incident logs may be retained for up to three years where required for ongoing investigation or legal proceedings.

6Rights You May Exercise Regarding Your Personal Data

f7777 respects your rights over your own personal data. You may exercise the following rights by submitting a written request to our support team at [email protected]. We will acknowledge your request within 48 hours and aim to respond substantively within 30 days:

• Right of access — you may request a copy of the personal data f7777 holds about you, together with information about how it is used and with whom it has been shared.
• Right of rectification — if you believe that personal data f7777 holds about you is inaccurate or incomplete, you may request that it be corrected or updated.
• Right to erasure — you may request that f7777 delete your personal data where it is no longer required for the purposes for which it was collected, subject to any overriding legal retention obligations that prevent deletion.
• Right to restriction — you may request that f7777 restrict the processing of your personal data in certain circumstances, for example where you contest the accuracy of the data or where processing is unlawful but you prefer restriction over erasure.
• Right to object — you may object to processing carried out on the basis of f7777's legitimate interests where you believe your fundamental rights and freedoms override those interests. If you object to receiving marketing communications, your objection will be acted upon immediately.

7How f7777 Uses Cookies

f7777 uses cookies and similar tracking technologies on its platform. A cookie is a small text file placed on your device when you visit a website. f7777 uses the following categories of cookies:

• Essential cookies — strictly necessary for the platform to function. These cookies enable your session to remain active, keep you logged in during your visit and ensure secure page transitions. Essential cookies cannot be disabled without preventing the platform from working correctly.
• Analytics cookies — used to collect aggregated, anonymised data about how players use the platform, including which pages are visited most frequently and where users encounter errors. This data helps f7777 improve platform performance and user experience. Analytics cookies do not identify you personally.
• Fraud prevention cookies — used to detect and prevent automated, scripted or bot-driven access to the platform. These cookies record session patterns and flag anomalous activity for security review. They do not track your behaviour across unrelated third-party websites.

8Technical Safeguards

f7777 implements industry-standard technical and organisational measures to protect the personal data it holds against unauthorised access, disclosure, alteration or destruction. These measures include SSL/TLS encryption across all platform pages and payment flows, access controls limiting data access to authorised personnel only, regular security reviews of platform infrastructure, and monitoring for suspicious login activity. While f7777 takes reasonable steps to protect your data, no internet-based platform can guarantee absolute security. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, f7777 will notify affected players without undue delay.

9Your Responsibility for Account Security

You are responsible for maintaining the security of your own f7777 account credentials. You must not share your mobile number, password or any one-time verification code with any other person. If you suspect your account has been compromised, contact f7777 support immediately at [email protected] so that your account can be reviewed and secured. f7777 will not be liable for losses arising from unauthorised account access where the account holder has failed to maintain the security of their own login credentials.

10Changes to This Privacy Policy

f7777 reserves the right to update or amend this Privacy Policy at any time. Material changes to this Policy will be communicated to registered players via a notice on the platform or by notification to your registered mobile number where reasonably practicable. The updated Policy will display a revised "Last Updated" date at the top. Your continued use of f7777 following the publication of a revised Policy constitutes your acceptance of the changes. We encourage you to review this Policy periodically.

11How to Contact Us About Your Privacy

If you have any questions, concerns or complaints about this Privacy Policy or about how f7777 handles your personal data, please contact our support team in writing. All privacy-related correspondence should be directed to [email protected]. Please note that this address accepts written correspondence only — it is not a live chat channel and does not support voice or video communication. f7777 will acknowledge all privacy enquiries within 48 hours of receipt and aims to resolve all substantive queries within 30 days.